Developers agree that one of the most important principles for innovation – and even more for digital product creation- is making things easier for people, create an experience that will remove frictions and therefore create value for users.
If I look at my personal adoption of products and services, I could not agree more.
However as the debate over data becomes more heated, it’s getting clear that alongside taking personal responsibilities for our taxes, our financial management, our compliance to rules and regulations and our environmental behavior, all of us will have to start worrying about our personal management of data.
This is a vast area, that actually includes all the above (taxes, finance, laws, sustainability), and much more: our communications data, our consumption data, our locations data, our health and biometric data.
For most people this means a whole new area of education. Data education will need to be part of schools’ programs, and for the rest of us, who left school a while ago, it will mean going through the hassle of learning again. I reckon there will soon be data professionals, that you’ll consult alongside your accountant and lawyer.
Well, this is a big friction, so I wonder whether it will give way to the creation of innovation for frictionless management of data.
My wish-list includes:
- A universal password management token. Let’s face it, we want to be safe, but we cannot possibly remember all the passwords we create, from important areas like our online banking to more mundane ones, like the pilates booking system. I have tokens for some of these, sure, but I wonder if I could have a token to manage the tokens and generate and store all my passwords.
- A data warning. We don’t always know when we generate data that get stored. Or if that data will go into an anonymous pot or it will be directly attached to you as an individual. And in both cases, is it entirely a third party’s benefit or do I get value out of it? (eg. a better experience, discounts, etc..). It would be good to have a system that alerts us and quickly provides pros and cons so we can make an informed decision.
- A data cleaner. Something that periodically cleans up my unnecessary and discarded data trail.
Everything will be digital, there is no turning back, and that will create frictions. The hopeful part is that technology will find a way to solve these frictions and leave us with the value of the improvements.